General information

Legal entity

GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 170 countries and more than 53, 000 employees, GEODIS is ranked no. 6 in its sector across the world. In 2023, GEODIS generated €11.6 billion in revenue. GEODIS is a company owned by SNCF Group. 
This position is also open to anyone recognized as a disabled worker.  

Reference

2024-14613  

Position description

Type of assignment

Full-time Regular

Function

Operational activities - Operational Quality

Job title

Inside Sales Representative

Position requirements and constraints (working hours…)

37.5 hours per week - Monday to Friday

Job description

Objective / Purpose of the Department The Business Development department is the commercial driver of Geodis. The purpose of the department is to attract new customers, retain and grow existing customers. This includes increasing the number of clients in all of the Geodis Freight Forwarding customer segments,
The Commercial & Business Support department within the Business Development function is accountable for specific support activities to Geodis Freight Forwarding commercial owners in the Business Development, product, and branch managers. The Inside Sales Team is responsible for new business, servicing, retaining and growing the country's national portfolio. Objective / Purpose of the Job The primary purpose of the job is to give professional front line service to new business through direct channels whilst working closely with the BD team. This will be delivered through telesales & CRM management compliance
The employee is also responsible for servicing, retaining and profitably growing an assigned segment of regional accounts through CRM system data management.
The employee is required to expand the portfolio business by generating new customer accounts, and to increase the value of the assigned customer portfolio, measurable in Net Sales, Gross Margin, Gross Profit and transactional volumes.
• Scope : Branch / National • Type of allocated customers: new, existing and prospect Key Activities / Accountabilities (bullet points for each area of responsibility Business Development Strategy
• Participation in the creation, development, and execution of the Business Development strategy within the Commercial & Business Support function.
• Identify and report optimization possibilities in approach, processes and policies • Act as ambassador of the strategy within the network
• Model the company values in day to day interaction internally and externally
• Support both sales and branches in achieving their respective business objectives in the most efficient and effective way possible.
Qualification & Support of new accounts • Telesales qualification of new prospects • Profiling of the new customers based on size, vertical market and buying behaviour Documenting required information and actions taken in CRM
• Assisting sales with making appointments with customers where appropriate and log in CRM. • Support credit checks for new customers prior to submitting quotations, in line with GSP & credit management policy • Provide spot & standard quotes to the customer • Handle customer commercial questions (technical, pricing, invoices, consulting) • Identify new business opportunities
Portfolio Management • Plan specific activities to ensure realization of the Sales Goals • Continuously monitor own performance against CRM KPI's
• Apply the Global Sales Process • Identify cross selling opportunities & communicate same

Applicant's profile

Preferred Experience and Knowledge
• Experience in B2B telesales
• Experience in freight forwarding and logistics industry
• Good knowledge of air and ocean freight products & processes (import and export)
• Good communication / telesales and negotiation skills
• Customer Satisfaction mind set
• Fluent in local language(s) and good English skills
Training in first 12 months (mandatory)
• Induction to Geodis Freight Forwarding
• Global Sales Process (GSP)
• Selling skills – telesales
• CRM
• Knowledge of Geodis Freight Forwarding's products & service building blocks
• Geodis Freight Forwarding customer classification and segmentation criteria
• Communication skills
• Communication & negotiation skills
Required Behavioural Competencies (refer to Standards for success behaviours)
Competency Definition
Teamwork The ability and willingness to use emotional intelligence to interact at all levels, to promote collaboration and sustain relationship with business partners to influence business results and to find the approach that seeks a win-win.
Adaptability The ability to adapt to and work effectively within a variety of situations, and with various individuals or groups.
Customer Service focus The ability and the desire to respond to questions, meet wishes and requirements of internal and external customers by finding out, recognizing and understanding their needs and building up a long-term relationship.
Business Acumen The understanding of the business, industry principles and overall performance, in terms of the finance and profitability measures. Ability to apply this understanding to achieve results and to increase the performance and profitability of the company.
Initiative The ability to recognize opportunities, possibilities or threats and respond (pro-actively) to them effectively.
Job specific Negotiation, buying, selling.

Working time (%)

100

Position location

Position place

Europe, United Kingdom, England, Hounslow

Location

Candidate criteria

Years of experience in similar position

Junior (1 to 5 years of experience)

Driving license

Yes

Languages

English (Fluent)