New Business Develop a strong pipeline of prospective customers , supporting the BD

strategy (VM , TLM , Air & Ocean , Imp. & Exp. etc. ) Visit frequency target: ( face-time with

customers ) is 20 customer visits per month , well balanced between existing and prospective

customers.

Account Management Develop and maintain customer relationships , in line with SLA and

customer needs , to enhance client portfolio , safeguard sales revenue , GP , ensure and

measure customer satisfaction. Act as first line contact / account owner and co-operate with

OPS , IT and Finance departments within Geodis FF to ensure optimum customer service.

Document actions taken in CRM Ensure SOP's being in place to safeguard correct customer

handling and business execution. Proactively contact and meet customers to identify

opportunities and threats. Identify cross selling opportunities and develop and present

additional suitable , profitable business solutions Review and update customer tariffs to

maintain sufficient profitability of customers business. Only offer products and services

designated to the respective customer classification to avoid over selling / -servicing. Build and

maintain intimate customer relationship to understand decision making processes and

stakeholders involved.

Credit Management Ensure credit checks for new customers prior to submitting quotations , in

line with GSP , credit management policy and in cooperation with the finance department.

Support Finance Dept. in case of need ( non-payment of invoices , non-compliance with

payment terms ) Document actions taken in CRM Safeguard the Order to Cash Cycle as per

defined intercompany rules and processes

Business Solutions Identify and initiate new opportunities to meet customer/prospect needs , in

cooperation with Business Solutions departments , IT and OPS , in order to be able to meet

customers current and future needs Identify gaps and opportunities in Geodis FF services and

advise NSM and Business Solutions department Develop Value Proposals in cooperation with

Business Solutions department Identify and initiate new e-solutions opportunities to Esolutions

management Involve e-solutions and business solutions competence centres to

ensure suitable and competitive value propositions for customers.

External Marketing Identify and act on marketing & sales campaign opportunities.

CRM Ensure CRM usage & full compliance by logging your reports , actions and quotes into

CRM.

Sales Development Generate quality sales leads for the global network , especially for

strategic trade lanes as per Corporate BD strategy.

Tender Management Allocate tender to correct Tender team , in line with tender process , and

ensure correct hand over of customer information.

Global Accountabilities

Annual plan & Budget Develop , implement and execute SGAP , in line with national &

corporate sales strategy and market developments , in order to set realistic & ambitious sales

goals and contri

Bachelor working and thinking level

Needs preferably 3-5 years of sales experience within freight forwarding and logistics industry

with proven sales record

Excellent negotiation, questioning & presentation techniques

Good sales techniques, concept sales, customer psychology and purchasing patterns

Fluent in local language and profound English skills

Profound competence in AIR & OCEAN as well as Import & Export

Preferably specific competence and experience in a specific industry

International experience preferred