General information

Legal entity

GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 170 countries and more than 53, 000 employees, GEODIS is ranked no. 6 in its sector across the world. In 2023, GEODIS generated €11.6 billion in revenue. GEODIS is a company owned by SNCF Group. 
This position is also open to anyone recognized as a disabled worker.  

Reference

2024-14612  

Position description

Type of assignment

Full-time Regular

Function

Operational activities - Operational Quality

Job title

Business Support Manager

Position requirements and constraints (working hours…)

37.5 hours per week - Monday to Friday

Job description

GEODIS FF UK Ltd supplies and combines freight services, information management and added value into integrated solutions. As part of the GEODIS Group, GEODIS Freight Forwarding UK Ltd supports GEODIS' capacity to offer customers one partner to solve their supply chain challenges worldwide.
Objective / Purpose of the Job The purpose of the department is to win, retain and develop business. The Business Support team is accountable for specific support activities to GEODIS Freight Forwarding commercial owners in Business Development, product, and operations. Working in collaboration with the NSM, Product teams in the UK & Ireland, the Business Support Manager is responsible for the daily support of the GEODIS network to ensure customer's demands are met. Covering, but not limited to, forwarding activity, quotations, billing queries and reporting. Leading the Inside Sales Team & Sales Provide RFQ pricing & ad hoc rates to overseas partners/offices, regional teams and customers using appropriate GEODIS tools as directed Lead the Inside Sales Team to deliver new business growth through portfolio management & Telesales drives • Lead The Tender & Sales Support teams to support internal & external new business growth
• Support to quote all spot shipments from GEODIS network and customers where MSR / self-serve does not apply • Sales Lead registration and distribution to BDM's• Reporting Quote Statistics (success ratio)
• Transition won shipment and tender information to relevant Branch & operations
• Maintain the internal network pricing reference website information & rates, liaison with Business Support • Inform pricing updates to relevant support teams for WWICs, CargoWise-1, GEOBID, GR8 etc. as required. • Corrective Actions – identify & recommend changes in process to improve overall company performance and competitiveness
• Reporting to the UK Sales Director
• Close liaison with the Ireland Product Managers and Regional Tender Desk
• Full time, 5 days (Monday-Friday) 37.5hrs per week
• Hours: 0900 - 1730 or as required according to needs of the role
• Direct Reports as approved and directed, Inside Sales, Sales Support, Tender & Marketing
Key Activities / Accountabilities
Manager Accountabilities
• Day to Day management of all Tender, Inside Sales & Support staff ensuring internal and external deadlines are met.
• Supervision as required of the training of other members of the department in all elements of pricing and tenders to include constant supervision of performance and supporting continuous improvement
• First line leadership of direct reports within the team to include maintaining Holiday & Sickness records to provide adequate cover for the department
• Complete Tenders documents to include interaction with the required stakeholders in Group and UK with regular interaction with the Product Managers where appropriate to ensure the commercial offer is optimise

Applicant's profile

Essential Education and/ or Training
• 5 Years experience in Freight Forwarding
• Team management experience
• A strong knowledge and understanding of Business Development
• Excellent numeracy & Analytical skills
• Strong knowledge of freight products & operational processes
• Good communication / telemarketing and negotiation skills
• Fully PC literate and able to use various platforms & software
• Customer Satisfaction and entrepreneurial mind set
• Experience in controlling, business analytics and / or sales and marketing, preferably in the transport and logistics environment or an international company.
• Intermediate knowledge of CRM tools, salesforce.com will be considered an advantage.
CRM NSU
• Drive UK CRM data integrity, monitor user adoption and facilitate alignment and adoption (data integrity) conversations with users: (stage movement, ageing, timely input and update)
• Train users to use SF and create guidelines/quick references for users to support CRM adoption (Salesforce.com)
• Communicate global CRM updates to national sales and marketing team members through an effective channel.
• Proactively monitor CRM compliance, ensuring all staff with CRM access meet UK, Regional & Global SF KPI's. Non-compliant escalations to the UK NSM.
• Ensure appropriate business processes are in place, identify and develop opportunities for improvements of existing sales processes.
• Work with the UK NSM, Regional European sales performance management team and CRM super user community to propose system feature change requests to improve user experience and sales performance tracking (dashboards, data visibility) change requests to facilitate improved sales performance review conversations for country sales leaders.
• Compile and provide consolidated BD reports by leveraging existing Business Intelligence and CRM tools such as Qlik, Salesforce.com and Microsoft Power BI dashboards.
• Collect, manage, and visualize sales, operational and financial data to report relevant KPI: create ad hoc, monthly, quarterly and annual sales reports.
• Act as business owner of national customer data (data steward), ensuring data integrity in operational and sales systems as well as the corporate master data management tool (tool synchronization, duplicate management, account hierarchy maintenance)
• Be part of the European regional data steward community to support global sales reporting data integrity, e.g. account hierarchy management, duplicate management.
• Work with the regional European sales performance team to improve sales BI reporting.
Actively participate in the annual planning of the regional and national commercial budgets

Working time (%)

100

Position location

Position place

Europe, United Kingdom, England, Hounslow

Location

Candidate criteria

Years of experience in similar position

Junior (1 to 5 years of experience)

Driving license

Yes

Languages

English (Fluent)