General information
Legal entity
GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue. GEODIS is a company owned by SNCF Group.
This position is also open to anyone recognized as a disabled worker.
Reference
2026-18372
Line Of Business
SUPPLY CHAIN OPTIMIZATION
Position description
Type of assignment
Full-time Regular
Function
Support function - Digital & Technology
Job title
Junior Second Level Support IT Infrastructure Specialist EMEA M/F
Job description
Primary Purpose of the Position
Provides second-level IT support to business users for IT solutions used across the EMEA region, working in collaboration with team members and external service providers
Develops an understanding of the local IT infrastructure and contracts with external service providers.
Supports the monitoring of service levels in accordance with defined KPIs.
Contributes ideas for improving technical solutions and service efficiency.
Resolves user issues independently where possible or in cooperation with external service providers.
Assists with the administration and monitoring of networks and end-user devices, identifying required actions when needed.
Maintains accurate documentation related to IT asset administration, inventory, allocation/deallocation, and other infrastructure-related activities.
Supports hardware and software cost tracking in cooperation with vendors and the internal Finance team.
Participates in market analysis to identify potential cost and quality improvements.
Assists with periodic user satisfaction surveys.
Participates in planning and executing periodic tests to help ensure IT infrastructure stability.
Monitors incidents, problems, and changes to help maintain agreed service levels and identify required improvements.
Provides second-level IT support for business users.
Supports the translation of business requirements into functional IT improvements in collaboration with the team.
Maintains effective collaboration with business functions (key users, project managers) and other IT teams (Level 2 Support, Delivery Centers).
Applicant's profile
Secondary education in Information Technology or a related field
Advanced English language skills
Advanced knowledge of Microsoft Office
Wants to learn and develop in IT support (network maintenance, or laptop deployment)
Working time (%)
100
Position location
Position place
Europe
Location
Belgrade
Candidate criteria
Minimum level of education required
HIGH/SECONDARY SCHOOL DEGREE
Years of experience in similar position
Junior (1 to 5 years of experience)