General information
Legal entity
GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue. GEODIS is a company owned by SNCF Group.
This position is also open to anyone recognized as a disabled worker.
Reference
2025-15978
Line Of Business
FREIGHT MANAGEMENT
Position description
Type of assignment
Full-time Regular
Function
Support function - Information Technology Services
Job title
IT Level 2 Process Support Specialist M/F
Position requirements and constraints (working hours…)
Irregular working hours - 24*7
Candidate must be flexible and open to work in night shifts, early morning shifts.
Also open to support few weekend for Major maintenance activities and application releases.
Job description
Provide support on TMS to Level 1 (key and super users), in line with OPS policies and business needs in order to ensure an optimized utilization of our Operational TMS [Next Gen].
Analysis, classification and solving of Incidents of our TMS
Conduct approval tests on functionality of new versions provided by our software supplier
Provide TMS application support on global scale
Identify TMS application training needs
Coordinate and conduct (refresher-)trainings for TMS system to Key Users
Work closely with team members, Key Users (Level 1 Support), application specialists (Level 3) and TMS vendor (Level 4) for incident issues
Document TMS incidents and resolutions and maintain these in a knowledge database
Support of local country key-users on how to use the TMS
Create solutions for IT Incidents or monitor progress while escalated to higher level support groups
Fulfilment of defined standard user service requests
Participation in acceptance tests on new versions provided by the software supplier
Conduct trainings for country Key Users on new software versions via online trainings
Evaluate effectiveness of training and provides feedback on improvement possibilities
TMS Application
Support the implementation of new policies, processes and procedures in TMS, by providing training and identifying optimization opportunities, in line with OPS polices and business needs in order to ensure efficient use of TMS within the Network
Participate in acceptance tests of new versions of the TMS
Participate in TMS related projects when requested and develop training material for projects going live
Identify system optimization opportunities and report to application and process owners
Management Information
Monitor quality of system utilization by users, in line with policies and standards, and initiate corrective and escalate actions if needed to ensure an optimized utilization of our Operational TMS [Next Gen]
Administer ticket handling records
Administer, analyse and report testing results to Level 2 Support Manager
Administer and report training hours conducted and results to Level 2 Support Manager
Analyse and classification of IT Incidents of our TMS for all enabled countries and Geodis companies
Maintain of the knowledge database with identified problems and available solutions
Applicant's profile
• Bachelor working and thinking level
• Business background with 2-3 years' experience in logistics and forwarding or an IT background with 2-3 years' experience in support of logistics systems
• Experience in conducting user Trainings
• Fluent English, in speaking and writing
• Must have in-depth knowledge of the TMS
• CCP certification or Cargowise Certified Specialist is must.
Candidate should be flexible and open to work 24*7
Working time (%)
100
Position location
Position place
Asia, India, Delhi
Location
Delhi NCR, Geodis gurgaon office
Candidate criteria
Minimum level of education required
BACHELOR'S DEGREE
Years of experience in similar position
Junior (1 to 5 years of experience)
Languages
English (Fluent)