Monday to Friday 09:00 17:30

37.5 hours per week

Key Activities / Accountabilities

• Completion of end-to-end Ocean Import forwarding activities as the individual role requires

• Follow strict and time sensitive SOP's/KPI's to ensure compliance

• Work closely with internal and external customers

• Focus on customer service

• Use of Next Gen/MS office as requested

• Ensure timely invoicing, job costing, Customs Entries and milestone updates using NextGen/MS Office within the required timeframe

• Support month-end department compliance and cost control

• Prepare and submit internal and customer-specific report within deadlines, resolve customer and supplier queries promptly.

• Month end department compliance

• Customs Entries

• Cost control

• Assist senior forwarders, Supervisor and line manager where required

• Ensure all reports including internal and customer specific are completed within the deadline

• Resolve queries from customers and suppliers

• Ensure adopt Best Practices and support rates reviews with the Operations Manager

• Work closely with the Operations manager for Internal and external rates reviews.

• Maintain customer relationships and participate in customer reviews and development initiatives.

• Remain in contact with customers and suppliers to maintain relationships

• To take part in customer reviews when required to build up visibility and relationships with customers.

• Assist sales and management with customer development

• Uphold company AQ standards and clean desk policy

• Perform additional tasks as directed by supervisor or line manager.

Essential Education and/ or Training

• Educated to GCSE/O level standard or equivalent

Preferred Experience and Knowledge

• Business related experience

• Proven customer service record and experience

• Proven operational experience

Necessary Technical / Functional Skills

• Thorough understanding of customer needs

• Knowledge in of the international transportation and logistics industry, in export Air Sea Road operations.

• A knowledge and understanding of financials and impact on business

• A Good knowledge of IT systems and processes used in the transport sector

• Fluent in English, local language and any other languages required for smooth operation of business