General information

Legal entity

GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue. GEODIS is a company owned by SNCF Group. 
This position is also open to anyone recognized as a disabled worker.  

Reference

2026-18380  

Line Of Business

SUPPLY CHAIN OPTIMIZATION

Position description

Type of assignment

Full-time Regular

Function

Operational activities - 4PL Operations

Job title

Experienced First Level Support Specialist M/F

Job description

Position is responsible for supporting internal and external end users in solving issues, user management, issuance of analysis and resolution using adequate company's and client's systems.
Ensuring data completeness and accuracy and data provision based on queries

Working closely with IT and business on based on development /change requests

Achieving internal and external customer satisfaction in terms of services provided, user support

Conducting preliminary and independent based on on IT issues

Addressing /perform corrective actions to solve potential issues

Reporting findings to second level support, following up till resolution, retrieving RCA from 2nd level support

Tracking incidents not addressed to Central Support to ensure closure and identifying potential structural resolution required

Ensuring EDI completeness; EDI timelines monitoring and corrective action definition

Providing education and training to local end users in both IT and process aspects

Preparing business process documentation such as desktop procedures, work instructions, user guides, etc.

Collecting and summarizing business requirements

Managing testing through setting up test environment, participating in UATs, creating scenarios and validating IT solution

Managing implementation through setting up production environment, internal and external user education and support

Interfacing with IT 2nd level support team and management in case of escalation

Communicating status of based on resolution on a regular and timely manner to all involved parties in the process and IT stakeholders

Interfacing with various operation functions to understand demands and changes

Communicating with internal/external suppliers and customers to resolve issues

Interacting with all functions to ensure external and internal customer satisfaction
Managing internal and external users' accesses and installation of IT equipment and network in cooperation with external provider

Participating in set up of company and client management systems

Providing local IT support for users through creation of users' Ids, set up of lap top

Checking systems consistency and cleaning thus keeping databases accurate

Registering queries in Ticket Management System and following up

Communicating status of performance result to the agreed parties, internal/external

Communicating with Client/Supplier/Vendor when required to fulfil the tasks

Reporting any deviations following the agreed process

Support internal/external parties/departments/institutions with relevant documentation for related audits and business control upon request

Training team members within his/her scope of work

Complying with and implementing within his/her scope of work all company's and clients' standards, policies and procedures

Training of team members within scope of work

Applicant's profile

Strong understanding of IT systems, business process support, and data management
Experience with EDI processes
Familiarity with incident tracking and reporting tools
Ability to conduct independent preliminary analysis of system issues, identifying root causes and implementing corrective actions
Experience in delivering user education and training on both systems and business processes
Proven ability to work collaboratively in cross-functional teams
Attention to detail in maintaining accurate databases and system
Proactive approach to problem-solving
Organization skills and adaptability to changing priorities and managing multiple tasks simultaneously
Strong sense of responsibility and ownership for assigned tasks
Focus on achieving high customer satisfaction
Advanced English proficiency

Working time (%)

100

Position location

Position place

Europe

Location

Candidate criteria

Minimum level of education required

BACHELOR'S DEGREE

Years of experience in similar position

Confirmed (5 to 10 years of experience)